Everything You Need
From live chat and shared inbox to AI-powered automations and detailed analytics — all the tools to manage customer conversations at scale.
Request a DemoChannels & Inbox
Website Live Chat
Add a customizable chat widget to your website. Answer questions instantly, convert visitors into customers, and provide support without making them wait.
Email Integration
Connect your support email addresses via IMAP/SMTP and manage all email conversations alongside your other channels in one unified inbox.
WhatsApp for Business
Connect your WhatsApp Business API account and manage all WhatsApp conversations from your shared inbox alongside other channels.
Facebook Messenger
Connect your Facebook pages and manage all Messenger conversations from your shared inbox. Never miss a customer message on Facebook.
Instagram DMs
Handle Instagram direct messages from your shared inbox. Respond to story mentions, direct messages, and comments in one place.
TikTok Integration
Connect your TikTok business account and manage direct messages from your shared inbox. Coming soon.
Telegram
Manage Telegram conversations from your shared inbox. Connect your Telegram bot and handle all messages alongside other channels.
LINE Integration
Connect your LINE Official Account and manage all LINE messages from your shared inbox alongside other channels.
SMS Integration
Send and receive SMS messages via Twilio, Bandwidth, and other providers. Manage text conversations alongside all your other channels.
Voice Channel
Add phone support to your customer service stack. Handle voice calls alongside your other channels. Coming soon.
Shared Inbox
Manage all customer conversations in a single, unified inbox. Collaborate with your team using private notes, assignments, and shared context.
All Channels
Connect all your support channels — live chat, email, social media, messaging apps — and manage everything from a single dashboard.
Conversation Management
Labels
Organize and categorize conversations with custom labels. Filter, sort, and track conversations by topic, priority, or any custom taxonomy.
Private Notes
Add internal notes to conversations that only your team can see. Mention teammates, share context, and collaborate without the customer knowing.
Teams
Create teams to organize agents by department, skill, or function. Route conversations to the right team automatically.
Assignments
Auto-assign conversations to agents based on round-robin, load balancing, or custom rules. Ensure every conversation gets handled.
Priority
Set urgency levels on conversations to help your team focus on what matters most. Prioritize critical issues and SLA-bound tickets.
Read Receipts
Know when your messages have been delivered and read. Confirm message delivery status across channels.
Collision Detection
Prevent duplicate replies when multiple agents are viewing the same conversation. See who's typing in real-time.
Conversation Filters
Use advanced filters to find exactly the conversations you need. Filter by status, assignee, label, team, channel, and more.
AI & Automation
Automation Rules
Create powerful automation rules that trigger actions based on conversation events and conditions. Automate assignments, labels, notifications, and more.
Macros
Create one-click action sequences to perform multiple operations at once. Save time on repetitive multi-step tasks.
Chatbots
Integrate AI chatbots using Dialogflow, Rasa, or custom bot frameworks. Automate common queries and hand off to agents when needed.
SLA Management
Define and track Service Level Agreements. Set response and resolution time targets, and get alerts before SLAs are breached.
Business Hours
Set your team's availability schedule. Show customers when you're online, and configure auto-responses for off-hours.
Agent Capacity
Set limits on how many conversations each agent can handle simultaneously. Prevent overload and ensure quality responses.
Customer Data & CRM
Contact Notes
Add notes to customer profiles to keep track of important information, preferences, and context across conversations.
Custom Attributes
Add custom fields to contacts and conversations. Track the data that matters to your business with flexible custom attributes.
Contact Segments
Create dynamic segments to group contacts by attributes, behavior, or conversation history. Target specific audiences.
Pre-Chat Forms
Collect customer information before the chat begins. Customize fields to gather name, email, phone, and any custom data.
Reporting & Analytics
Live View
Monitor your support operations in real-time. See active conversations, agent availability, and queue status at a glance.
Conversation Reports
Track conversation volume, resolution times, and trends. Understand your support workload and identify bottlenecks.
Agent Reports
Measure individual agent performance. Track response times, resolution rates, and customer satisfaction scores per agent.
Team Reports
Analyze team-level performance metrics. Compare teams, identify training needs, and optimize resource allocation.
Inbox Reports
Get insights per inbox. Understand which channels drive the most volume and how each inbox is performing.
Label Reports
Analyze conversations by label. Track which topics generate the most conversations and how they're being resolved.
CSAT Reports
Track customer satisfaction scores and feedback. Identify trends and take action to improve customer experience.
Productivity
Keyboard Shortcuts
Navigate and manage conversations faster with keyboard shortcuts. Power users can handle conversations without touching the mouse.
Command Bar
Quick-access command palette to jump to any conversation, contact, or action. Search and navigate your workspace instantly.
Canned Responses
Create saved message templates for common responses. Access them with shortcodes and personalize with dynamic variables.
Bulk Actions
Update multiple conversations at once. Change status, assign agents, add labels, or perform other actions in bulk.
Customization & Self-Service
Help Center
Build a knowledge base portal for your customers. Create articles, organize by categories, and let customers find answers on their own.
50+ Languages
Support customers in their preferred language. The platform interface and chat widget support over 50 languages with RTL support.
Campaigns
Send proactive outbound messages to engage visitors and customers. Trigger campaigns based on page visits, events, or schedules.
Integrations & API
Slack Integration
Handle customer conversations directly from Slack. Get notifications, reply to messages, and collaborate with your team without leaving Slack.
All Integrations
Browse all available integrations. Connect with Slack, Dialogflow, Google Translate, Linear, and more to extend your workspace.
Security & Compliance
Audit Logs
Track all account activity with detailed audit logs. Monitor who did what and when for compliance and security.
Roles & Permissions
Define custom roles with granular permissions. Control who can access what across your organization.
SSO / SAML
Enable single sign-on with SAML, OAuth, or OpenID Connect. Simplify authentication and improve security for your team.