Slack Integration

Handle customer conversations directly from Slack. Get notifications, reply to messages, and collaborate with your team without leaving Slack.

Reply to customers without leaving Slack

Keep your team in their comfort zone while managing support.

Manage conversations from Slack

Take control of your conversations by managing them from your preferred Slack channel while seamlessly sending responses from your Chatwoot agent profile.

Receive new conversation notifications in SlackReply to customers directly from SlackResponses sent via your Chatwoot agent profileWorks with all Chatwoot channelsReal-time message syncingHow it worksCustomer sends message

Via website, WhatsApp, email, etc.

Notification in Slack

Posted to your connected channel

Sent via your Chatwoot agent profile

Creates private note in Chatwoot:

Check if subscription expired last week

• Receive new conversation notifications in Slack
• Reply to customers directly from Slack
• Responses sent via your Chatwoot agent profile
• Works with all Chatwoot channels
• Real-time message syncing

Create private notes from Slack

Need to collaborate with your teammates before replying to customers? Prefix your message with "note:" in Slack, and create a private note in Chatwoot that only your team can see.

• Prefix messages with "note:" to create private notes
• Notes visible only to your team in Chatwoot
• Collaborate before replying to customers
• Keep internal discussions separate from customer messages

Two-click setup

"Connect" and "Allow" to enable the Chatwoot app in your Slack account. It's faster than cooking your instant noodles.

No complex configuration requiredOAuth-based secure connectionChoose which Slack channel to useStart receiving notifications immediatelySetup steps1Go to Integrations

Settings → Integrations → Slack

Click "Connect"

Opens Slack authorization

Click "Allow"

• No complex configuration required
• OAuth-based secure connection
• Choose which Slack channel to use
• Start receiving notifications immediately

Start managing Chatwoot from Slack

Connect your Slack workspace and start replying to customers without leaving your favorite app.