Analytics
Data-Driven Decisions
Track performance, measure satisfaction, and uncover insights that help you continuously improve your customer experience.
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2.5xFaster Response Times
98%Customer Satisfaction
40%More Efficient Teams
Insights That Matter
Real-time Dashboard
Monitor live conversations, queue status, and team performance at a glance.
Response Time Tracking
Measure first response time, resolution time, and identify bottlenecks.
CSAT & NPS
Collect and analyze customer satisfaction scores to measure experience quality.
Agent Performance
Track individual and team metrics to recognize top performers and provide coaching.
Channel Analytics
Compare performance across channels. See where conversations happen most.
Export & Reports
Schedule automated reports or export data for deeper analysis.