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Frequently Asked Questions

How do I connect my WhatsApp Business account?

Navigate to Settings → Channels → WhatsApp and follow the step-by-step guide to connect your WhatsApp Business API account.

Can I use Mersal with multiple team members?

Yes! You can invite unlimited team members on Business and Enterprise plans. Each member can have different roles and permissions.

How does pricing work?

We charge per agent per month. An agent is anyone who responds to conversations. Admins who only view reports don't count as agents.

Is there a free trial?

Yes, all plans include a 14-day free trial. No credit card required to start.