Your customers' conversations belong to you.
Mersal runs on managed cloud in the region you choose — encrypted, backed up daily, and built so your data stays yours.
Your data is managed through our servers
We run Mersal on your behalf in the region of your choice. Zero ops, daily backups, auto-updates.
- Region pinning at workspace level
- Daily encrypted backups
- 99.95% server operating efficiency
Verified partner status and governance standards.
Trust & certifications
Officially verified by Meta
Authorized Meta Tech Provider
Meta Business Partner
Servers protected under German cybersecurity standards
Data oversight aligned with the UK Information Commissioner's Office (ICO)
Company registered and accredited in England
Built for the way ops teams actually work.
Granular roles
Define custom roles per workspace. Restrict by inbox, attribute, or action.
Audit logs
Every login, edit, and message export is logged and exportable.
Encryption
At rest with AES-256 and in transit with TLS 1.3. Customer-managed keys on Enterprise.
Required-on-resolve
Block agents from closing tickets without the right metadata for compliance.
Region pinning
Pin a workspace to a specific region. Cross-region replication off by default.
Your data, where you need it.
Choose the region your workspace runs in. Cross-region replication is off by default — your data stays where you put it.
- Multi-region: EU, US, MENA, APAC
- Workspace-level region pinning
- Cross-region replication is opt-in only
- ISO 27001, SOC 2 Type II, GDPR-ready
Bring every conversation home.
See Mersal on your channels with your data. 30 minutes, no slide deck.