Every Channel. Every Tool. One Platform.
Connect messaging channels, productivity tools, CRMs, and AI services. Mersal brings everything together so your team never has to switch tabs.
Meet customers where they are
Connect every messaging channel to your shared inbox. Conversations flow in, your team responds — all from one place.
Website Live Chat
Customizable chat widget for your website. Answer questions instantly and convert visitors.
WhatsApp Business
Connect your WhatsApp Business API and manage all conversations from the shared inbox.
Gmail, Outlook, or any IMAP/SMTP provider — all email conversations in one place.
Facebook Messenger
Respond to Messenger conversations directly from your Mersal inbox.
Instagram DMs
Story mentions, DMs, and comments — all handled from a single view.
Telegram
Connect your Telegram bot and handle messages alongside other channels.
SMS
Send and receive SMS via Twilio, Bandwidth, and other providers.
LINE
Connect your LINE Official Account and manage messages from one inbox.
Work where your team already works
Get notified, collaborate, and manage issues without leaving your favorite tools.
Slack
Reply to conversations, get alerts, and collaborate with your team — all from Slack.
Microsoft Teams
Get notifications and respond to customer conversations directly in Teams.
Linear
Convert customer feedback into actionable Linear issues without leaving Mersal.
Automate with intelligence
Connect AI chatbots, real-time translation, and lead enrichment tools to handle the routine while your team handles the rest.
AI Chatbots
Build bots with Dialogflow, Rasa, or Amazon Lex. Automate FAQs and hand off to agents when needed.
Google Translate
Automatically translate customer messages in real-time. Support any language, instantly.
Leadfeeder
Convert chat conversations into qualified leads automatically.
Build anything with our API
Full REST API, real-time webhooks, and a bot framework — everything you need to build custom integrations.
REST API
Full access to contacts, conversations, messages, agents, and more. Build integrations, sync data, or automate workflows.
Webhooks
Receive real-time HTTP callbacks when conversations, messages, or contacts change. React instantly to events.
Agent Bots
Build custom bots using Dialogflow, Rasa, Botpress, or your own framework via the Agent Bot API.
CRM & E-commerce
We're building integrations with the CRMs and e-commerce platforms your team uses every day.
Shopify
Access order history and product details during live chat.
HubSpot
Sync conversations, contacts, and deals between platforms.
Salesforce
Unify customer communication and CRM data in one view.
Stripe
Access payment history and subscription details instantly.
Don't see what you need?
We're constantly adding new integrations. Tell us what you need and we'll make it happen.