Chatbots

Integrate AI chatbots using Dialogflow, Rasa, or custom bot frameworks. Automate common queries and hand off to agents when needed.

Scale support with intelligent automation

Connect your favorite chatbot platform and automate customer interactions.

Integrate with tools you love

Chatwoot integrates with popular chatbot platforms to provide a seamless experience. Build your bot on your preferred platform and connect it to Chatwoot.

• Connect with Dialogflow, Rasa, Botpress, and more
• Use your existing chatbot without rebuilding
• Leverage platform-specific NLU capabilities
• Build custom bots with the Agent Bot API
• Single inbox for bot and human conversations

Seamless bot-to-agent handoff

When a bot can't help, it can seamlessly hand off to a human agent. The agent gets full conversation context so customers don't have to repeat themselves.

Bot can request human assistance when neededFull conversation history passed to agentConfigurable handoff triggersAutomatic routing to available agentsAgent can take over at any pointJDJane DoeCustomer

I'd be happy to help with your refund. Let me connect you with an agent who can process this.

Transferred to Sarah Hi Jane! I'm Sarah and I'll be helping you with your refund. I can see you ordered on Jan 15th. Let me process that right away.

Thank you so much! That was quick.

Context from botIssue: Refund request

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• Bot can request human assistance when needed
• Full conversation history passed to agent
• Configurable handoff triggers
• Automatic routing to available agents
• Agent can take over at any point

More than just text

Create engaging conversations with rich message types. Use cards, carousels, forms, and quick replies to deliver interactive experiences.

• Cards with images, titles, and buttons
• Carousels for product showcases
• Forms for data collection
• Quick reply buttons for fast responses
• File and media attachments

What can chatbots do?

Automate common tasks and free up your team for complex issues.

FAQ AutomationAnswer common questions instantly without human intervention.

Lead QualificationCollect visitor information and qualify leads before handoff.

Order TrackingLet customers check order status without waiting for an agent.

Appointment BookingSchedule meetings and demos directly through the chat.

Ticket CreationCreate support tickets with all necessary information gathered.

Product RecommendationsSuggest relevant products based on customer preferences.

Add a chatbot to your support team

Provide instant, 24/7 support with intelligent chatbots. Scale your customer service without scaling your team.