Shared Inbox

Manage all customer conversations in a single, unified inbox. Collaborate with your team using private notes, assignments, and shared context.

Everything your team needs to collaborate

A shared workspace where your team can work together to resolve customer queries efficiently.

Organize by team, channel, or brand

Create separate inboxes for different teams, products, or channels. Each inbox can have its own agents, SLAs, and automation rules.

Create unlimited inboxes for different teams or channelsAssign agents to specific inboxes based on expertiseSet different business hours for each inboxConfigure separate auto-assignment rules per inboxTrack performance metrics by inboxInboxes+ New InboxWebsite Chat

I've been charged twice for my subscription this month. Can you help?

Private Note@Maria Can you check the billing system? I see a duplicate charge.

Private NoteConfirmed! It's a duplicate. I've initiated the refund. You can let them know.

• Create unlimited inboxes for different teams or channels
• Assign agents to specific inboxes based on expertise
• Set different business hours for each inbox
• Configure separate auto-assignment rules per inbox
• Track performance metrics by inbox

Collaborate without the customer seeing

Use private notes to communicate with your team inside any conversation. Mention teammates with @ to notify them and get help when you need it.

• Add internal notes that only your team can see
• Mention teammates with @ to get their attention
• Share context and handoff information easily
• Keep a record of all internal discussions
• Integrate with Slack to notify via private notes

Reply faster with saved responses

Create a library of pre-written responses for common questions. Insert them with a simple slash command and personalize before sending.

Create reusable response templatesAccess with slash commands (/greeting, /refund, etc.)Use variables for personalizationHi John, I understand you're facing an issue with |

Explain our refund policy

Confirm refund has been initiated

Share referral program details

• Create reusable response templates
• Access with slash commands (/greeting, /refund, etc.)
• Use variables for personalization

Built for team collaboration

Everything your team needs to work together seamlessly.

Agent AssignmentAssign conversations to the right team member manually or automatically.

TeamsCreate teams and assign conversations to the whole team for round-robin distribution.

Conversation LabelsOrganize and filter conversations with custom labels and tags.

Typing IndicatorsSee when teammates are replying to prevent duplicate responses.

Conversation StatusMark conversations as open, pending, snoozed, or resolved.

Activity LogTrack all actions taken on a conversation for full accountability.

Bring your team together

Stop losing conversations across tools. Get a shared inbox that keeps your team aligned and your customers happy.