Email Integration

Connect your support email addresses via IMAP/SMTP and manage all email conversations alongside your other channels in one unified inbox.

Full-featured email support

Everything you need to manage email conversations alongside your other channels.

One inbox for email and everything else

Stop switching between tools. When a customer emails you, their message appears right alongside their chat history, WhatsApp messages, and social interactions. Your team has the full picture.

See email alongside chat, WhatsApp, and social messagesFull customer history in one viewUse the same canned responses across all channelsAssign emails to team members just like any conversationApply labels, automations, and macros to emailsEmailChatWhatsAppSCSarah Chen

sarah@techcorp.com · 12 conversations

Email about pricing - TodayLive chat - 2 days agoEmail about features - 1 week agoEmail Forwarding

Quick setup, works instantly

Forward incoming emails from your provider to Chatwoot. Setup takes less than a minute.

Connect directly to your email server. Send and receive emails while keeping your mailbox in sync.

• See email alongside chat, WhatsApp, and social messages
• Full customer history in one view
• Use the same canned responses across all channels
• Assign emails to team members just like any conversation
• Apply labels, automations, and macros to emails

Two ways to connect your email

Choose the method that works best for your setup. Email forwarding gets you started in seconds. IMAP gives you full sync with your existing mailbox.

• Works with Gmail, Outlook, and any IMAP provider
• Email forwarding setup takes under a minute
• IMAP connection keeps your mailbox in sync
• Replies sent from your own email address
• Customers see your email, not Chatwoot's

Reply without leaving Chatwoot

Compose and send email replies directly from your Chatwoot dashboard. Use canned responses, mention teammates, and access the customer's full history - all in one place.

Rich text editor for formatted emailsAdd CC and BCC recipientsAttach files and imagesInsert custom email signaturesUse canned responses for faster repliesAccess customer history while composingTo:sarah@techcorp.comCC:Subject:Re: Enterprise pricing questionHi Sarah,

Thanks for your interest in our Enterprise plan! I'd be happy to schedule a call to discuss your requirements.

Based on your team size of 50+ agents, I think our Enterprise tier would be a great fit. It includes...

• Rich text editor for formatted emails
• Add CC and BCC recipients
• Attach files and images
• Insert custom email signatures
• Use canned responses for faster replies
• Access customer history while composing

Full email capabilities

Everything you expect from email, built into your support workflow.

Threaded ConversationsEmail threads are automatically grouped. Follow the entire conversation without hunting through messages.

CC/BCC SupportAdd additional recipients to your emails. Keep managers or other teams in the loop when needed.

File AttachmentsAttach documents, images, and files directly to your email replies. Drag and drop supported.

Email SignaturesAdd your professional signature to outgoing emails. Configure different signatures per inbox.

Rich Text FormattingBold, italic, links, lists - format your emails just like you would in any email client.

Auto-AssignmentRoute incoming emails to the right team or agent automatically based on rules you define.

Drafting email response...

Hi Sarah, Thank you for reaching out about our Enterprise plan! Based on your team size and requirements, I'd recommend our Enterprise tier which includes SSO, custom branding, and dedicated support. I'd be happy to schedule a call to walk you through the features. Would Tuesday at 2pm work for you?

Use this Improve Draft generated from your knowledge base and conversation history

AI-powered email responses

Captain can draft email replies based on your knowledge base, previous conversations, and customer context. Review, edit, and send - faster than typing from scratch.

• Draft replies based on your knowledge base
• Learn from previous conversation history
• Suggest responses in the customer's language
• One-click to use, improve, or translate drafts

Separate inboxes for different emails

Connect multiple email addresses - support@, sales@, billing@ - and assign different teams to each. Keep conversations organized without sharing login credentials.

Connect unlimited email addressesAssign different teams to each inboxSet separate business hours per inboxKeep conversations organized by departmentNo shared login credentials neededsupport@company.com

Support Team · 8 members

Sales Team · 4 members

Finance Team · 2 members

• Connect unlimited email addresses
• Assign different teams to each inbox
• Set separate business hours per inbox
• Keep conversations organized by department
• No shared login credentials needed

Connect your email in minutes

Stop managing email in a separate tool. Bring it into your unified inbox and give your team the full customer picture.