Live View

Monitor your support operations in real-time. See active conversations, agent availability, and queue status at a glance.

Everything at a glance

Monitor your support operations in real-time.

See open conversations in real-time

On your Reports Overview page, see the exact number of conversations that are currently open, unattended, and unassigned. It updates automatically as your team works.

See total open conversationsTrack unattended conversationsMonitor unassigned conversationsReal-time updates as status changesConversation metricsOpen24Unattended8Unassigned3Agent workloadJSJane Smith

• See total open conversations
• Track unattended conversations
• Monitor unassigned conversations
• Real-time updates as status changes

Know who's handling what

See exactly which agent has how many open vs unattended conversations at the moment. By default, your busiest agents appear at the top of the list.

• See which agents are online, busy, or offline
• View open conversations per agent
• Track unattended conversations per agent
• Busiest agents shown first

See your busiest hours at a glance

Visualize conversation traffic and resolution patterns with heatmaps. See which days and hours are busiest, and plan your team's availability accordingly.

• Conversation traffic heatmap by day and hour
• Resolution patterns visualization
• Filter by inbox or view all
• Last 7 days view with live updates
• Download heatmap data for analysis

Monitor your team in real-time

Get a consolidated view of all your metrics that updates in real-time.