Agent Reports

Measure individual agent performance. Track response times, resolution rates, and customer satisfaction scores per agent.

Understand how your team performs

Get detailed insights into agent productivity and efficiency.

Track the metrics that matter

Whether you have 2 agents or 200, you'll want to know how many conversations each agent handles, how fast they respond, and how well they're performing overall.

Track conversations handled by each agentMeasure first response timeMonitor resolution time and countView performance trends over time with bar graphsCompare agents side by sideAvailable metricsConversations

• Track conversations handled by each agent
• Measure first response time
• Monitor resolution time and count
• View performance trends over time with bar graphs
• Compare agents side by side

See only what you need

Set custom date ranges, group your data by day, week, or month, and enable business hours filtering to get accurate insights into your agents' performance.

• Set custom date ranges for reports
• Group data by day, week, or month
• Enable business hours filtering
• Download reports for offline analysis

Start tracking agent performance

Get detailed insights into how your agents are performing and identify areas for improvement.