Team Reports

Analyze team-level performance metrics. Compare teams, identify training needs, and optimize resource allocation.

Understand your team performance

Track metrics across all your specialized teams.

See which teams handle what

If you have divided your agents into teams, each deals with different types of queries. Your Engineering team answers bug reports, Sales handles pricing questions, and Finance takes care of billing issues.

See conversation count per teamTrack first response times by teamMonitor resolution times per teamIdentify your busiest teamsView trends over time with graphsMetrics per teamConversation Volume

Total handled by team

How fast teams resolve

Performance over time

• See conversation count per team
• Track first response times by team
• Monitor resolution times per team
• Identify your busiest teams
• View trends over time with graphs

See only what you need

Set custom date ranges, group your graph by day, week, or month, and enable Business Hours to view and download custom Team reports.

• Set custom date ranges
• Group by day, week, or month
• Enable business hours filtering
• Download reports for analysis

Start tracking your teams

Understand how each team contributes to your customer support success.