Conversation Reports

Track conversation volume, resolution times, and trends. Understand your support workload and identify bottlenecks.

Measure what matters

Track key performance indicators for your conversations.

Easy-to-understand data

Chatwoot constantly calculates and updates your metrics in the background. See exact figures at a glance, and view performance over time with bar graphs.

Track total conversation volumeMeasure first response timeMonitor resolution timeSee resolution count over timeView trends with bar graphsAvailable metricsConversations

Total volume over time

How fast you respond initially

Time to fully resolve issues

Total resolved conversations

• Track total conversation volume
• Measure first response time
• Monitor resolution time
• See resolution count over time
• View trends with bar graphs

See only what you want

Set custom date ranges, choose specific metrics, group your data by day, week, or month, and enable business hours filtering for accurate insights.

• Set custom date ranges
• Group by day, week, or month
• Enable business hours filtering
• Download reports for analysis
• Select specific metrics to view

Start tracking your conversations

Get detailed insights into your conversation metrics and improve your customer experience.