Mersal brings WhatsApp, Instagram, email and live chat into a single workspace — with an AI agent that handles the routine so your team can handle the rest.
When does my order arrive? Need it before Friday 🙏
10:42Four reasons teams worldwide are switching from a stack of disconnected tools to one platform.
WhatsApp Business, Instagram DMs, email, voice, live chat — all in one queue, with shared history per customer.
Our downtown branch is open 9 AM–11 PM. Want directions?
An AI agent trained on your help center deflects FAQs, suggests replies, and resolves simple cases on its own.
First-class Arabic and English from day one — automation rules, agent UI, knowledge base, reports. Not bolted on.
Your data stays yours — encrypted in transit and at rest, with custom roles, audit logs, and granular permissions across your workspace.
Captain reads your help center, your past conversations, and your tools. It answers, it acts, and it knows when to pass things to a human.
Can I return an item one week after purchase?
Yes — our policy allows 14 days. Your order #4892 is within window. Want me to start the return now?
Mersal supports the whole conversation — acquisition, conversion, support, and retention — on a single platform.
Click-to-chat, web widget, ad replies and form imports — every contact lands in one CRM.
Sales playbooks, broadcast campaigns, cart recovery, and abandoned-checkout follow-ups.
Captain handles repetitive queries; agents focus on the conversations that move the needle.
Post-purchase flows, NPS, re-engagement campaigns and customer 360 across orders, tickets, and notes.
From e-commerce to services to B2B — Mersal adapts to how your team works.
Recover carts, confirm cash-on-delivery, share order status and run broadcast campaigns — all from the same inbox your support team uses.
Trusted by teams worldwide
We replaced four tools with Mersal. Our agents stopped tab-switching and our customers got answers twice as fast.
Captain handles the questions about delivery and returns. My team finally has time for the conversations that actually need a human.
If we missed yours, the team replies in Arabic or English — usually within the hour.
No. Mersal is a full customer communication platform — automation rules, agent UI, AI, and reports are RTL-ready and bilingual from the ground up, not translated. It works equally well for English-only teams.
WhatsApp Business (Cloud API + Embedded Signup), Instagram DM, Facebook Messenger, TikTok, Email, SMS (Twilio, Bandwidth), Live chat, Voice, Telegram, Line, and a custom API channel.
It answers from your help center, suggests replies to agents, drafts summaries, and can resolve simple tickets end-to-end with a hand-off when it's unsure.
Per-agent monthly. AI usage is metered separately. Final tiers are still being finalized — talk to us.
Yes — custom roles, granular permissions, audit logs, and required attributes on resolve all ship with Growth and Enterprise.
See Mersal on your channels with your data. 30 minutes, no slide deck.