WhatsApp for Business

Connect your WhatsApp Business API account and manage all WhatsApp conversations from your shared inbox alongside other channels.

WhatsApp support, done right

Everything you need to deliver exceptional customer service on WhatsApp.

Built on the official WhatsApp Business API

No third-party workarounds. Chatwoot connects directly to Meta's official WhatsApp Business API, ensuring reliability, compliance, and access to all business features.

Direct integration with Meta's WhatsApp Business APIGreen tick verification for your businessNo message limits - scale as you growFull compliance with WhatsApp's policiesEnd-to-end encryption for customer privacyWhatsApp Business API

Official Meta Partner

Message Templates12 approvedMessage TemplatesSelect templateorder_confirmationHi 1, your order #2 has been confirmed and will ship within 3 business days.

Great news! Your order is on its way. Track it here: 1

Hi 1, we'd love to hear about your experience. Rate us: 2

Templates let you message customers outside the 24-hour window

• Direct integration with Meta's WhatsApp Business API
• Green tick verification for your business
• No message limits - scale as you grow
• Full compliance with WhatsApp's policies
• End-to-end encryption for customer privacy

Re-engage customers anytime

WhatsApp requires approved templates for messages sent outside the 24-hour session window. Chatwoot makes it easy to select and send templates right from your dashboard.

• Browse and select from approved templates in Chatwoot
• Fill in dynamic variables easily
• Send order updates, shipping notifications, and more
• Track template message delivery and read status
• Create new templates directly from Meta Business Manager

Share rich media in conversations

Go beyond text. Send images, videos, documents, and more - just like your customers expect.

DocumentsPDF, DOC, XLS

LocationMaps & coordinates

WhatsApp alongside all your channels

WhatsApp messages appear in the same inbox as email, live chat, and social media. Your team sees the full customer history regardless of which channel they used.

All WhatsApp conversations in your team inboxSee customer history across all channelsApply labels, assign agents, use automationsSame workflow as email and chatNo need for a separate WhatsApp appWhatsAppEmailChatMKMaria Kowalski

+49 151 *** 4567 · 8 conversations

WhatsApp - Shipping inquiry - TodayEmail - Order confirmation - 3 days agoWhatsApp - Product question - 1 week agoCustomer ChatWhat's your return policy for international orders?

Captain suggestsFor international orders, you can return items within 30 days of delivery. We provide a prepaid return label, and refunds are processed within 5-7 business days after we receive the item.

• All WhatsApp conversations in your team inbox
• See customer history across all channels
• Apply labels, assign agents, use automations
• Same workflow as email and chat
• No need for a separate WhatsApp app

AI-powered WhatsApp responses

Captain helps your team respond faster on WhatsApp. It suggests replies based on your knowledge base, handles common questions automatically, and even translates messages in real-time.

• AI suggests responses based on your knowledge base
• Auto-translate messages to customer's language
• Handle common questions automatically
• Smart handoff to human agents when needed

Team features for WhatsApp

Collaborate effectively with your team on WhatsApp conversations.

Agent AssignmentAutomatically or manually assign WhatsApp conversations to the right team members.

Private NotesAdd internal notes to conversations that customers can't see. Perfect for handoffs.

Canned ResponsesSave and reuse common replies. Respond to FAQs in seconds, not minutes.

Labels & TagsOrganize conversations with labels. Filter and find specific chats easily.

AutomationsSet up rules to auto-assign, label, or respond based on message content.

ReportsTrack response times, resolution rates, and team performance on WhatsApp.

Start supporting customers on WhatsApp

Connect your WhatsApp Business account in minutes. Join 2 billion users on the platform they already love.