Facebook Messenger

Connect your Facebook pages and manage all Messenger conversations from your shared inbox. Never miss a customer message on Facebook.

Messenger support made simple

Everything you need to deliver great customer service on Facebook.

No Page Access Needed

Agents don't need Facebook page access

Keep your Facebook Page secure. Your support team responds to messages through Chatwoot - they never need direct access to your Facebook account or admin rights to your page.

Only page admin connects to Chatwoot onceSupport agents respond through Chatwoot onlyNo Facebook login credentials sharedRevoke access anytime from Facebook settingsFull audit trail of all messagesYour Company Page

Connected via Meta Business API

Add Messenger channel

Select Facebook Messenger from your inbox settings

Connect Facebook account

Authorize Chatwoot via Meta's secure OAuth flow

Choose which Facebook Page to connect

Done! Messages will appear in your inbox

• Only page admin connects to Chatwoot once
• Support agents respond through Chatwoot only
• No Facebook login credentials shared
• Revoke access anytime from Facebook settings
• Full audit trail of all messages

Connect your page in minutes

No complicated configuration. Just connect your Facebook account, select your page, and you're ready to receive messages in Chatwoot.

• OAuth-based secure connection
• Connect multiple Facebook Pages
• No technical setup required
• Messages sync instantly
• Historical messages imported

Messenger alongside all your channels

Facebook messages appear in the same inbox as email, WhatsApp, and live chat. Your team sees the complete customer history regardless of which channel they use.

All Messenger conversations in your team inboxSee customer history across all channelsApply labels, assign agents, use automationsSame workflow as email and chatNo need to switch between appsMessengerEmailWhatsAppATAlex Thompson

Facebook · 5 conversations

Messenger - Product inquiry - TodayEmail - Order follow-up - 2 days agoMessenger - Shipping question - 1 week agoCustomer ChatWhat are your store hours on weekends?

Captain suggestsWe're open Saturday 10am-6pm and Sunday 12pm-5pm. Is there anything specific you're looking for? I'd be happy to check if it's in stock before you visit!

• All Messenger conversations in your team inbox
• See customer history across all channels
• Apply labels, assign agents, use automations
• Same workflow as email and chat
• No need to switch between apps

AI-powered Messenger responses

Captain helps your team respond faster on Messenger. It suggests replies, handles common questions automatically, and learns from your knowledge base to give accurate answers.

• AI suggests responses based on your knowledge base
• Auto-respond to common questions
• Translate messages to any language
• Smart handoff to human agents when needed

Team features for Messenger

Collaborate effectively with your team on Facebook conversations.

Agent AssignmentRoute Messenger conversations to the right team members automatically or manually.

Private NotesAdd internal notes to conversations that customers can't see. Great for handoffs.

Canned ResponsesSave and reuse common replies. Respond to FAQs in seconds.

Labels & TagsOrganize conversations with labels. Filter and find specific chats easily.

AutomationsSet up rules to auto-assign, label, or respond based on message content.

ReportsTrack response times, resolution rates, and team performance on Messenger.

Connect your Facebook Page today

Start managing Facebook Messenger conversations in your unified inbox. Setup takes just a few minutes.