LINE Integration

Connect your LINE Official Account and manage all LINE messages from your shared inbox alongside other channels.

LINE support made simple

Everything you need to deliver great customer service on LINE.

Reach millions of customers across Asia

LINE is the dominant messaging platform in Japan, Taiwan, Thailand, and Indonesia. Connect with your Asian customers on the app they use every day.

Over 200 million monthly active usersDominant messaging app in Japan, Taiwan, ThailandGrowing user base in Indonesia and Southeast AsiaOfficial Account for businesses of all sizesTrusted platform for commerce and customer serviceLINE user base🇯🇵Japan96M users🇹🇭Thailand54M users🇹🇼Taiwan21M users🇮🇩Indonesia18M usersConnect in 3 steps1Create LINE Official Account

Set up your business account on LINE Business Portal

Get your Channel Access Token and Channel Secret

Paste your credentials in Chatwoot inbox settings

Done! Messages will appear in your inbox

• Over 200 million monthly active users
• Dominant messaging app in Japan, Taiwan, Thailand
• Growing user base in Indonesia and Southeast Asia
• Official Account for businesses of all sizes
• Trusted platform for commerce and customer service

Connect via LINE Messaging API

Use LINE's official Messaging API to connect your LINE Official Account. Your customers message your LINE account, and your team responds through Chatwoot.

• Official LINE Messaging API integration
• Works with LINE Official Account (free or paid)
• Simple token-based authentication
• Webhook automatically configured
• Messages sync in real-time

Stickers, images, and rich content

LINE is known for its expressive communication. Send and receive stickers, images, videos, and audio. Your agents can use the same rich messaging features your customers love.

Send and receive LINE stickersShare images, videos, and audio filesLocation sharing supportedAll media stored with conversation historyTemplate messages for quick responsesSupported content typesStickersImagesVideosAudioFilesLocationLINEEmailWhatsAppYYuki Tanaka

LINE · 6 conversations

• Send and receive LINE stickers
• Share images, videos, and audio files
• Location sharing supported
• All media stored with conversation history
• Template messages for quick responses

LINE alongside all your channels

LINE messages appear in the same inbox as email, WhatsApp, and live chat. Your team sees the complete customer history regardless of which channel they use.

• All LINE conversations in your team inbox
• See customer history across all channels
• Apply labels, assign agents, use automations
• Same workflow as email and chat
• No need to switch between apps

AI-powered LINE responses

Captain helps your team respond faster on LINE. It suggests replies, handles common questions automatically, and learns from your knowledge base to give accurate answers.

AI suggests responses based on your knowledge baseAuto-respond to common LINE questionsTranslate messages to and from Japanese, Thai, and moreSmart handoff to human agents when needed Learn more about Captain Customer Chat配送状況を教えてください

Can you tell me the delivery status?

Captain suggestsお荷物は現在配送中です。本日中にお届け予定です。追跡番号をお送りしましょうか？

Your package is currently in transit. Expected delivery today. Would you like me to send the tracking number?

• AI suggests responses based on your knowledge base
• Auto-respond to common LINE questions
• Translate messages to and from Japanese, Thai, and more
• Smart handoff to human agents when needed

Team features for LINE

Collaborate effectively with your team on LINE conversations.

Agent AssignmentRoute LINE conversations to the right team members automatically or manually.

Private NotesAdd internal notes to conversations that customers can't see. Great for handoffs.

Canned ResponsesSave and reuse common replies. Respond to FAQs in seconds.

Labels & TagsOrganize conversations with labels. Filter and find specific chats easily.

AutomationsSet up rules to auto-assign, label, or respond based on message content.

ReportsTrack response times, resolution rates, and team performance on LINE.

Connect your LINE Official Account today

Start managing LINE conversations in your unified inbox. Reach millions of customers across Asia.