Telegram

Manage Telegram conversations from your shared inbox. Connect your Telegram bot and handle all messages alongside other channels.

Telegram support made simple

Everything you need to deliver great customer service on Telegram.

Connect via Telegram BotFather

Use Telegram's official BotFather to create your support bot. Get your API token and connect it to Chatwoot in seconds. Your bot becomes your customer service channel.

Create your bot in seconds with BotFatherCustomize bot name and profile pictureSingle API token - no complex OAuthBot handles unlimited conversationsWorks with existing Telegram botsConnect in 3 steps1Create bot with BotFather

Message @BotFather on Telegram to create your bot

BotFather gives you a unique token for your bot

Paste the token in your Chatwoot inbox settings

Done! Messages will appear in your inbox

• Create your bot in seconds with BotFather
• Customize bot name and profile picture
• Single API token - no complex OAuth
• Bot handles unlimited conversations
• Works with existing Telegram bots

Send and receive any file type

Telegram supports rich media messaging. Share photos, videos, documents, and voice messages with customers. All media syncs to Chatwoot and is stored with the conversation.

• Send and receive images, videos, and files
• Voice messages supported both ways
• Stickers display correctly in Chatwoot
• All attachments stored with conversation
• Share location and contact cards

Telegram alongside all your channels

Telegram messages appear in the same inbox as email, WhatsApp, and live chat. Your team sees the complete customer history regardless of which channel they use.

All Telegram conversations in your team inboxSee customer history across all channelsApply labels, assign agents, use automationsSame workflow as email and chatNo need to switch between appsTelegramEmailWhatsAppMMichael Chen

Telegram · 4 conversations

Telegram - Order tracking - TodayEmail - Invoice request - 2 days agoTelegram - Product question - 1 week agoCustomer ChatHow do I reset my account password?

Captain suggestsTo reset your password: Go to Settings → Account → Change Password. You'll receive a verification code via email. Need me to send you the direct link?

• All Telegram conversations in your team inbox
• See customer history across all channels
• Apply labels, assign agents, use automations
• Same workflow as email and chat
• No need to switch between apps

AI-powered Telegram responses

Captain helps your team respond faster on Telegram. It suggests replies, handles common questions automatically, and learns from your knowledge base to give accurate answers.

• AI suggests responses based on your knowledge base
• Auto-respond to common Telegram questions
• Translate messages to any language
• Smart handoff to human agents when needed

Team features for Telegram

Collaborate effectively with your team on Telegram conversations.

Agent AssignmentRoute Telegram conversations to the right team members automatically or manually.

Private NotesAdd internal notes to conversations that customers can't see. Great for handoffs.

Canned ResponsesSave and reuse common replies. Respond to FAQs in seconds.

Labels & TagsOrganize conversations with labels. Filter and find specific chats easily.

AutomationsSet up rules to auto-assign, label, or respond based on message content.

ReportsTrack response times, resolution rates, and team performance on Telegram.

Connect your Telegram Bot today

Start managing Telegram conversations in your unified inbox. Setup takes just a few minutes with BotFather.