TikTok Integration

Connect your TikTok business account and manage direct messages from your shared inbox. Coming soon.

TikTok support made simple

Everything you need to engage with your TikTok audience.

Engage with the TikTok generation

TikTok has over 1 billion monthly active users. Your customers are discovering products through videos and reaching out via DMs. Be there when they do.

Connect with Gen Z and Millennial customersRespond to product inquiries from viral videosConvert TikTok engagement into salesBuild relationships with your TikTok communitySupport customers where they discover youTikTok by the numbers1B+Monthly active users

Fastest growing social platform

Highly engaged audience

Users buy products found on TikTok

TextImagesPost SharesVideo Links48-hour reply window from customer's last message

• Connect with Gen Z and Millennial customers
• Respond to product inquiries from viral videos
• Convert TikTok engagement into sales
• Build relationships with your TikTok community
• Support customers where they discover you

Handle DMs and video responses

When customers DM you after seeing your content, those messages flow directly into Chatwoot. Respond quickly and convert interest into sales.

• Receive DMs from TikTok in Chatwoot
• See when customers share your videos
• Reply with text and images
• 48-hour window to respond
• Messages sync automatically

TikTok alongside all your channels

TikTok DMs appear in the same inbox as Instagram, email, and live chat. Your team sees the complete customer history regardless of which channel they use.

All TikTok conversations in your team inboxSee customer history across all channelsApply labels, assign agents, use automationsSame workflow as Instagram and emailNo need to switch between appsTikTokInstagramEmailZ@zoe_styles

TikTok · 3 conversations

TikTok DM - Product inquiry - TodayInstagram - Story reply - 2 days agoTikTok DM - Shipping question - 1 week ago@trendy_buyerIs this still available? I saw it in your video!

Captain suggestsYes! It's still in stock. Would you like me to send you the link to grab one? We also have a 10% discount for TikTok followers!

• All TikTok conversations in your team inbox
• See customer history across all channels
• Apply labels, assign agents, use automations
• Same workflow as Instagram and email
• No need to switch between apps

AI-powered TikTok responses

Captain helps your team respond faster on TikTok. It suggests replies that match the casual, friendly tone TikTok users expect, and handles common questions automatically.

• AI suggests casual, TikTok-friendly responses
• Auto-respond to common product questions
• Quick replies for viral video inquiries
• Smart handoff to human agents when needed

Team features for TikTok

Collaborate effectively with your team on TikTok conversations.

Agent AssignmentRoute TikTok conversations to the right team members automatically or manually.

Private NotesAdd internal notes to conversations that customers can't see. Great for handoffs.

Canned ResponsesSave and reuse common replies. Respond to FAQs in seconds.

Labels & TagsOrganize conversations with labels. Filter and find specific chats easily.

AutomationsSet up rules to auto-assign, label, or respond based on message content.

ReportsTrack response times, resolution rates, and team performance on TikTok.

Be first to connect TikTok to Chatwoot

Get early access to TikTok integration. Start managing DMs from your TikTok audience in your unified inbox.