Read Receipts

Know when your messages have been delivered and read. Confirm message delivery status across channels.

Message tracking made simple

Real-time visibility into every message you send.

Track every message through its journey

From the moment you hit send to when the customer reads your message - see exactly where each message is in real-time.

Sent - Message left your server successfullyDelivered - Message reached customer's deviceRead - Customer opened and viewed your messageStatus timelineMessage sent

Why read receipts matterKnow when to follow up

Don't send reminders to customers who haven't read your message yet

Identify delivery issues

Spot messages stuck in 'sent' state that may need resending

Focus on conversations where customers are actively reading

Track read rates to understand message effectiveness

• Sent - Message left your server successfully
• Delivered - Message reached customer's device
• Read - Customer opened and viewed your message

Make informed decisions about follow-ups

Stop wondering if customers got your message. With read receipts, you know exactly when to follow up and when to wait - leading to better response rates and happier customers.

• See read status inline with every message
• Timestamps for each status change
• Visual indicators that are easy to scan
• Works with existing conversation workflow
• No extra setup required

Works across all your channels

Read receipts are available on channels that support them natively. See consistent delivery status whether customers contact you via chat, WhatsApp, or other messaging platforms.

• Website live chat with full read receipt support
• WhatsApp read receipts when enabled by customer
• Facebook Messenger delivery status
• Consistent status display across all channels
• Graceful fallback when not supported

More conversation features

Read receipts work alongside other powerful conversation tools.

Typing IndicatorsSee when customers are typing a response in real-time.

Know when customers are online and available to chat.

Last SeenSee when customers were last active in the conversation.

Collision DetectionPrevent multiple agents from replying to the same message.

Private NotesAdd internal notes that customers can't see.

Message HistoryFull conversation history with all status information.

Never wonder if your message was read

Start using read receipts today. Get real-time visibility into message delivery and improve your customer conversations.