Labels

Organize and categorize conversations with custom labels. Filter, sort, and track conversations by topic, priority, or any custom taxonomy.

Simple yet powerful organization

Create labels once and use them across all your contacts and conversations for consistent categorization.

Create and customize your labels

Set up labels once and use them forever. Name your labels, add descriptions, and choose distinct colors to make them easy to identify at a glance.

Create unlimited labels with custom namesAdd descriptions to clarify label usageChoose from a wide range of colorsEdit or delete labels anytimeLabels apply across all inboxesCreate New LabelLabel NameDescriptionColorCancelCreate LabelJDJohn Doe

• Create unlimited labels with custom names
• Add descriptions to clarify label usage
• Choose from a wide range of colors
• Edit or delete labels anytime
• Labels apply across all inboxes

Apply labels in one click

Once you've created your labels, they appear in every conversation and contact sidebar. Simply click to apply one or more labels to organize your data.

• One-click label application from sidebar
• Apply multiple labels to contacts or conversations
• Labels visible to all team members
• Search and filter by label instantly
• Bulk apply labels to multiple items at once

Get insights from your labels

View detailed reports for each label from your dashboard. Track conversation volume, response times, resolution times, and more to understand what your customers need most.

View conversation count per labelTrack First Response Time by labelMonitor Resolution Time trendsExport label reports as CSVCompare labels over time periodsLabel Report: feature-requestLast 7 days89

Conversations over time

• View conversation count per label
• Track First Response Time by label
• Monitor Resolution Time trends
• Export label reports as CSV
• Compare labels over time periods

Common ways to use labels

Organize your contacts and conversations in ways that make sense for your business.

Track product issues and bugs reported by customers for your engineering team.

Collect and organize customer feature requests for product planning.

Identify conversations with new customers who may need extra attention.

Route billing-related conversations to your finance team.

Flag high-priority conversations that need immediate attention.

Mark potential sales opportunities for your sales team to follow up.

Find anything instantly

Labels make it easy to filter and find exactly the contacts or conversations you're looking for.

Quick filtersFilter contacts or conversations by any label to see only what matters right now.

Search by labelCombine label filters with search to find specific contacts or conversations across your data.

Team visibilityEveryone on your team sees the same labels, making handoffs and collaboration seamless.

Get organized today

Stop losing track of important data. Use labels to categorize, filter, and report on contacts and conversations.