Connect all your support channels — live chat, email, social media, messaging apps — and manage everything from a single dashboard.

Every conversation in one place

No more switching between tabs. Connect the channels your customers use and manage all conversations from a single, unified inbox.

WebsiteFacebookWhatsAppInstagramEmailTelegramLineTikTokSMSVoiceAPILive Chat

Real-time conversations on your website

Add a customizable chat widget to your website. Engage visitors in real-time, answer questions, and convert them into customers.

Customizable widget — match colors, position, and branding to your siteMultilingual — supports 25+ languages out of the boxPre-chat forms — collect customer info before the conversation startsTyping indicators — see when visitors are typing in real-timeAcme SupportHi there! How can we help you today?

I have a question about my order

Of course! Let me look that up for you. What's your order number?

Manage email like chat

Connect your support email addresses and handle them alongside your other channels. Email threads become conversations your team can collaborate on.

Forward or connect — use email forwarding or direct IMAP/SMTP connectionThreaded conversations — email replies stay grouped as conversationsRich formatting — send formatted emails with attachmentssupport@company.com

Re: Order #12345 - Delivery update

Thank you for reaching out about...

Billing inquiry - Invoice #789

I have a question about my recent...

The world's most popular messaging app

Connect your WhatsApp Business account and reach customers on the platform they use every day. Send and receive messages, media, and build relationships at scale.

Official API — connect via WhatsApp Business API or cloud APIRich media — send images, documents, and audio messagesMessage templates — use approved templates for outbound messagesContact sync — WhatsApp contacts sync to your CRM automaticallyWhatsApp Business

Hola! Necesito ayuda con mi pedido

Hi Maria! I'd be happy to help. What's your order number?

Found it! Your order shipped yesterday and should arrive by Friday. Here's your tracking link:

track.carrier.com/78432

MGPerfecto, muchas gracias! 🙏

Facebook & Instagram in your inbox

Connect your Facebook Page and Instagram account. Receive and reply to Messenger DMs and Instagram messages without giving your team access to your social accounts.

Messenger DMs — receive and reply to Facebook page messagesInstagram DMs — manage Instagram direct messagesNo page access needed — agents don't need access to your social accountsConversation labels — organize and filter social conversationsSocial Inboxes

New message from @sarah_loves_coffeeLove your products! Do you ship internationally?

Build custom integrations

Use the API channel to connect any platform or build custom use cases. Chatwoot's APIs provide the flexibility to integrate with any third-party tools.

REST API — full API access to create and manage conversationsWebhooks — receive real-time events when messages arriveCustom platforms — build integrations for any messaging platform# Send a message via API channel POST /api/v1/accounts/1/conversations/42/messages

{ "content": "Your order has shipped!", "message_type": "outgoing" }

Response

{ "id": 1248, "content": "Your order has shipped!", "status": "sent", "created_at": 1706889600 }Reply From Anywhere

Meet your team where they work

Your agents don't need to switch tools. Reply to customers directly from Slack, mobile apps, or the web dashboard.

SlackAnswer customer conversations directly from Slack without leaving your workspace.

Mobile AppsStay connected on the go with native iOS and Android apps for your team.

Web DashboardFull-featured web app with keyboard shortcuts, bulk actions, and team collaboration.

Connect all your support channels and give your team a single inbox to manage every conversation.