Conversation Filters

Use advanced filters to find exactly the conversations you need. Filter by status, assignee, label, team, channel, and more.

Filtering made simple

Quickly find the conversations that need your attention.

Filter by any attribute

Chatwoot offers comprehensive filtering options to help you find exactly what you're looking for. Combine multiple filters for precise results.

Filter by conversation status (open, resolved, pending, snoozed)Filter by assigned agent or unassigned conversationsFilter by one or multiple labelsFilter by specific inbox or channelFilter by team assignmentFilter by date range or time periodAvailable filtersStatusAssigneeLabelsInboxTeamDate RangeYour foldersMy Open Tickets

Status: Open · Assigned: Me

Label: VIP · Status: All

Assignee: None · Date: Last 7 days

WhatsApp Conversations

Channel: WhatsApp · Status: Open

• Filter by conversation status (open, resolved, pending, snoozed)
• Filter by assigned agent or unassigned conversations
• Filter by one or multiple labels
• Filter by specific inbox or channel
• Filter by team assignment
• Filter by date range or time period

Save filters as folders

Don't rebuild filters every time. Save your frequently used filter combinations as folders. Access them with one click from your sidebar.

• Save any filter combination as a named folder
• Access folders from sidebar with one click
• See conversation count for each folder
• Edit or delete folders anytime
• Share folders with your team (Coming soon)

Common filter use cases

See how teams use filters to work more efficiently.

Unassigned QueueReview all conversations that haven't been assigned to any agent yet.

Assignee: Unassigned · Status: Open

VIP PriorityFocus on high-value customers by filtering for VIP-labeled conversations.

Label: VIP · Status: Open

My WorkloadSee only conversations assigned to you that need attention.

Assignee: Me · Status: Open

Channel ReviewAnalyze all conversations from a specific channel like WhatsApp or email.

Channel: WhatsApp · Date: This week

EscalationsQuickly find conversations that have been escalated and need manager attention.

Label: Escalated · Status: Open

Team PerformanceReview all resolved conversations by a specific team this month.

Team: Sales · Status: Resolved · Date: This month

Find any conversation instantly

Stop scrolling through endless conversations. Start using powerful filters to work more efficiently.