Inbox Reports

Get insights per inbox. Understand which channels drive the most volume and how each inbox is performing.

Understand your channel performance

Compare metrics across all your connected inboxes.

See how each inbox performs

If you're using multiple inboxes, it's important to know which channels get the most activity. Track conversation volume, resolution times, and more for each inbox.

Track message volume per inboxMonitor first response timesSee resolution times by channelCompare inbox performance over timeIdentify your busiest channelsMetrics per inboxMessage Volume

Total messages per inbox

Average initial response time

Time to resolve conversations

• Track message volume per inbox
• Monitor first response times
• See resolution times by channel
• Compare inbox performance over time
• Identify your busiest channels

Customize your view

Set custom date ranges, group data by day, week, or month, and enable business hours filtering to view and download custom inbox reports.

• Set custom date ranges
• Group by day, week, or month
• Enable business hours filtering
• Download reports for analysis

Start tracking your inboxes

Get detailed insights into how each of your channels is performing.