Voice Channel

Add phone support to your customer service stack. Handle voice calls alongside your other channels. Coming soon.

Voice support made simple

Everything you need to deliver great phone support from your inbox.

Some conversations need a human voice

Complex issues, upset customers, or high-value accounts - sometimes a phone call is the fastest path to resolution. Add voice to your support mix without adding complexity.

Handle complex issues that need real-time conversationDe-escalate frustrated customers with empathyProvide premium support for high-value accountsClose deals faster with a personal touchBuild stronger customer relationshipsWhen voice makes the differenceUrgent issues

Resolve critical problems faster

De-escalate with personal touch

Premium support experience

• Handle complex issues that need real-time conversation
• De-escalate frustrated customers with empathy
• Provide premium support for high-value accounts
• Close deals faster with a personal touch
• Build stronger customer relationships

Everything you need for phone support

Route calls to available agents, record conversations for training, set up IVR menus, and manage voicemails - all integrated with your existing Chatwoot workflow.

• Route calls based on skills, availability, or IVR selection
• Record all calls for training and compliance
• Set up IVR menus for self-service options
• Manage voicemails when agents are unavailable
• Transfer calls between agents seamlessly

Calls alongside all your channels

Phone calls appear in the same inbox as email, chat, and social messages. See the complete customer history - whether they called, emailed, or messaged on WhatsApp.

All calls logged in customer conversation historySee previous interactions before answeringContinue conversation via chat or email after callSame assignment and labeling workflowComplete customer timeline across all channelsVoiceEmailChatJSJohn Smith

Voice · +1 (555) 123-4567

Voice - Support call - Today, 3:42Email - Follow-up - 2 days agoVoice - Initial inquiry - 1 week agoCall with John SmithEnded 2 min agoCall Summary by CaptainCustomer called about delayed order #4521. Shipment was stuck in transit due to weather. Provided new delivery estimate (Friday) and offered 15% discount on next order as goodwill gesture. Customer accepted and was satisfied with resolution.

"Hi, I'm calling about my order that was supposed to arrive yesterday..."

• All calls logged in customer conversation history
• See previous interactions before answering
• Continue conversation via chat or email after call
• Same assignment and labeling workflow
• Complete customer timeline across all channels

AI-powered call insights

Captain automatically transcribes calls and generates summaries. No more manual note-taking - get instant call recaps, action items, and sentiment analysis.

• Automatic call transcription
• AI-generated call summaries
• Key topics and action items extracted
• Sentiment analysis for each call
• Searchable call history

Team features for voice

Collaborate effectively with your team on phone support.

Skill-Based RoutingRoute calls to agents with the right expertise automatically.

Call NotesAdd notes during or after calls. Notes sync to customer profile.

Warm TransferBrief the next agent before transferring the call.

Call AnalyticsTrack call volume, duration, and resolution rates.

Agent StatusSet availability - ready, on call, or away.

Call QualityMonitor and score calls for training purposes.

Be first to add voice to your inbox

Get early access to voice channel. Complete your omnichannel support with phone calls in Chatwoot.