Business Hours

Set your team's availability schedule. Show customers when you're online, and configure auto-responses for off-hours.

Manage availability with ease

Set clear expectations for when your team is available to respond.

Set hours for each day

Configure different working hours for each day of the week. Enable or disable specific days, and set your start and end times to match your team's schedule.

Toggle availability for each day of the weekSet custom start and end times per dayConfigure timezone for accurate schedulingDifferent schedules for different inboxesWorking hoursMonday9:00 AM—5:00 PMTuesday9:00 AM—5:00 PMWednesday9:00 AM—5:00 PMThursday9:00 AM—5:00 PMFriday9:00 AM—5:00 PMSaturdaySundayDate overridesAdd dates when your availability changes for your weekly hours.

Available from 9:00 AM to 1:00 PM

• Toggle availability for each day of the week
• Set custom start and end times per day
• Configure timezone for accurate scheduling
• Different schedules for different inboxes

Handle special dates

Override your regular schedule for specific dates. Set reduced hours, extended hours, or mark days as completely unavailable.

• Override regular hours for specific dates
• Set reduced hours for partial availability
• Mark dates as completely unavailable
• Add notes to explain special schedules

Automatic holiday detection

Get notified about upcoming holidays in your region. Quickly add them to your schedule with one click so customers know when you're closed.

Automatic detection of regional holidaysOne-click addition to your scheduleSupport for multiple countries and regionsCustom holiday creation for company eventsGot an upcoming holiday?Coming up in the US

Mon, July 4 • Independence DayThu, Nov 28 • Thanksgiving Add a holiday Multiple time slotsMonday9:00 AM—1:00 PM4:00 PM—7:00 PMPerfect for teams with lunch breaks or split shifts.

• Automatic detection of regional holidays
• One-click addition to your schedule
• Support for multiple countries and regions
• Custom holiday creation for company events

Multiple time slots per day

Add multiple availability windows for each day. Perfect for teams with lunch breaks, split shifts, or regional coverage across different time zones.

• Add multiple time windows per day
• Perfect for teams with lunch breaks
• Support for split shift schedules
• Flexible coverage across time zones

Automatic away messages

Keep customers informed when you're not available.

Set ExpectationsShow customers your working hours in the chat widget so they know when to expect a response.

Custom Away MessagesDisplay a custom unavailable message to visitors when your team is out of office.

Per-Inbox SettingsSet custom business hours for every inbox separately, not just account-wide.

Timezone SupportSet working hours defined by timezone so customers see accurate availability.

Adjusted ReportsView conversation, agent, inbox, label and team reports adjusted for business hours.

Accurate MetricsGet the correct sense of your performance by only counting time during business hours.

Set clear availability expectations

Help customers know when to expect a response with business hours and automatic away messages.