Contact Segments

Create dynamic segments to group contacts by attributes, behavior, or conversation history. Target specific audiences.

Powerful segmentation made simple

Create custom contact groups with advanced filters and access them instantly from your sidebar.

Filter by any attribute

Build complex filter conditions using any contact attribute. Combine multiple criteria with AND/OR logic to find exactly the contacts you're looking for.

Filter by standard fields like name, email, phone, and locationUse custom attributes for advanced segmentationCombine conditions with AND/OR operatorsFilter by labels, last activity, and conversation countSee matching contact count in real-timeFilter ContactsCountryequalsUnited StatesANDLast Activitywithin30 daysANDLabelcontainsVIP142 contacts matchSave as SegmentContactsAll Contacts2,847SegmentsVIP Customers142Active Users1,247US Customers892Enterprise68VIP Customers142 contacts

• Filter by standard fields like name, email, phone, and location
• Use custom attributes for advanced segmentation
• Combine conditions with AND/OR operators
• Filter by labels, last activity, and conversation count
• See matching contact count in real-time

One-click access from sidebar

All your saved segments appear in the Contacts sidebar. Click any segment to instantly view that group of contacts without setting up filters again.

• Segments appear in the Contacts page sidebar
• One-click to view any saved segment
• Edit or delete segments anytime
• Share segments with your team
• Dynamic counts update automatically

Common segment use cases

Answer your business questions instantly with pre-saved segments.

VIP Customer ListIdentify high-value customers who need priority support.

Active UsersFind contacts who have been active in the last 30, 60, or 90 days.

Geographic SegmentsGroup customers by country, region, or timezone.

Enterprise InquiriesTrack contacts who asked about enterprise plans.

Churned CustomersIdentify users who haven't been active recently.

Product FeedbackGroup contacts who have provided product feedback.

Start organizing your contacts today