Label Reports

Analyze conversations by label. Track which topics generate the most conversations and how they're being resolved.

Understand your conversation types

Track which categories get the most activity.

See which labels get the most traffic

As you categorize conversations with labels like "support", "billing", "feature-request", and "bug-report", you can track which types of requests you receive the most and how resolution times vary.

See conversation count per labelTrack first response times by categoryMonitor resolution times per labelIdentify your most common request typesView trends over time with graphsMetrics per labelConversation Count

• See conversation count per label
• Track first response times by category
• Monitor resolution times per label
• Identify your most common request types
• View trends over time with graphs

Customize your view

Set custom date ranges, group your data by day or week, and enable business hours filtering to view and download custom label reports.

• Set custom date ranges
• Group by day or week
• Enable business hours filtering
• Download reports for analysis

Start tracking your labels

Understand which types of conversations your team handles the most.