Bulk Actions

Update multiple conversations at once. Change status, assign agents, add labels, or perform other actions in bulk.

Take control of your inbox

Perform key actions on multiple conversations simultaneously.

Select some or select all

Hover over conversation cards to select them individually, or select all conversations at once. The bulk action toolbar appears automatically when you have selections.

Hover to select individual conversationsSelect all conversations with one clickBulk action toolbar appears automaticallyClear selections easilyVisual feedback for selected itemsAvailable bulk actionsAssign agent

Assign conversations to team members

Categorize conversations with labels

Change conversation status

Snooze conversations until later

Selected: 3 resolved conversations

Selected: 5 open conversations

• Hover to select individual conversations
• Select all conversations with one click
• Bulk action toolbar appears automatically
• Clear selections easily
• Visual feedback for selected items

Context-aware suggestions (Coming Soon)

Bulk actions are aware of the conversations you select and suggest actions accordingly. If your selected conversations are already resolved, the suggested actions would be to snooze or reopen them.

• Actions adapt to conversation status
• Shows only relevant agents for the inbox
• Suggests appropriate labels
• Prevents invalid actions automatically
• Provides confirmation before executing

Take charge of your conversations

Enhance your productivity by bulk updating conversations from your Chatwoot dashboard.