Shared Inbox
Every channel, one unified view
OOne platform. Every conversation.
Every tool your team needs to manage conversations, automate workflows, and deliver great customer experiences
Omnichannel Inbox — Every Conversation in One Place
Connect WhatsApp, Email, Facebook, Instagram, Telegram, LINE, SMS, and live chat. Manage all customer conversations from a single shared inbox.
Website live chat
Customizable chat widget for your website with pre-chat forms.
Social & messaging
WhatsApp, Facebook, Instagram, Telegram, LINE — all in one view.
Email via IMAP/SMTP
Connect support emails and manage them alongside chat channels.
SMS integration
Send and receive SMS via Twilio, Bandwidth, and other providers.
Team Collaboration Built Into Every Conversation
Private notes, team assignments, collision detection, and canned responses — everything your agents need to work together seamlessly.
Private notes
Internal discussions invisible to customers. Mention teammates with @.
Auto-assignment
Round-robin, load balancing, or custom rules for conversation routing.
Collision detection
Prevent duplicate replies when multiple agents view the same conversation.
Canned responses
Saved templates with shortcodes and dynamic variables for fast replies.
Automation Rules, Macros & SLA Management
Create powerful automation rules that trigger actions based on events and conditions. Define SLAs and track compliance automatically.
Automation rules
Trigger assignments, labels, and notifications based on conditions.
One-click macros
Execute multi-step action sequences with a single click.
SLA tracking
Set response and resolution time targets with breach alerts.
Business hours
Configure availability schedules and auto-responses for off-hours.
Real-Time Reporting & Performance Analytics
Live dashboards, conversation reports, CSAT scores, and agent performance metrics — measure what matters and identify bottlenecks.
Live view dashboard
Monitor active conversations, agent availability, and queues in real-time.
Conversation reports
Track volume, resolution times, and trends across all channels.
CSAT scores
Customer satisfaction tracking and feedback to improve experience.
Agent & team reports
Measure individual and team performance with detailed metrics.
Help Center, Campaigns & Multilingual Support
Build a knowledge base, send proactive campaigns, and support customers in 50+ languages with RTL support — all from one platform.
Help center portal
Knowledge base with articles organized by categories for self-service.
Proactive campaigns
Trigger outbound messages based on page visits, events, or schedules.
50+ languages
Interface and widget support for over 50 languages with RTL.
Pre-chat forms
Collect customer info before the chat with customizable intake forms.
Enterprise Security, Integrations & API Access
SOC 2 compliant, SSO/SAML, audit logs, role-based access control, plus integrations with Slack, Dialogflow, and a full REST API.
SOC 2 & encryption
Enterprise compliance with data encrypted at rest and in transit.
Roles & SSO/SAML
Granular permissions and single sign-on for your entire team.
Slack integration
Handle customer conversations and get notifications directly in Slack.
REST API & webhooks
Full API access and real-time event callbacks for custom integrations.
GGreat customer experiences start with better conversations. Our mission is to make those conversations easy to manage, secure, and human.
JJournal
View AllHow Omnichannel Inboxes Are Replacing Email-Only Support
Customers expect to reach you on WhatsApp, Instagram, and live chat — not just email. See how a shared inbox brings every channel together.
Read articleAutomation Rules That Actually Save Time
From auto-assignment to SLA tracking and one-click macros — practical automation patterns that reduce manual work without complexity.
Read articleMeasuring What Matters: Support Analytics That Drive Action
Live dashboards, CSAT scores, and agent performance reports — how to use real-time data to identify bottlenecks and improve customer experience.
Read article